Refund policy
How to request a review when there is a problem with a report order.
Requesting a review
Email info@vehiclehistoryreport.uk with your order reference, the email address used at checkout and a clear description of the issue.
When a refund may be considered
Requests may be reviewed where a duplicate payment occurred, VehicleHistoryReport.uk cannot provide the purchased report, or a material service failure has taken place. Eligibility depends on the facts of the order and any applicable consumer rights.
Completed digital reports
Because each report is prepared for the identifier submitted, cancellation rights may be affected once work has begun or the digital report has been supplied. This does not remove any statutory rights that apply.
Processing
Approved refunds are returned through the original payment method. The time taken for funds to appear is controlled by the payment provider and the customer's bank.
Before publication
The business owner must replace or approve these terms after obtaining advice appropriate to its UK trading model, digital-content process and actual refund practice.